Shipping Policy

1. FiDUS Global includes prepaid ground service to US destinations free of charge on most orders (some exclusions apply). FiDUS Global free of charge ground service is provided utilizing our preferred ground carriers only. 
2. Standard UPS/FedEx deliveries are door-to-door. Standard truck deliveries are from shipping dock to shipping dock. Typical transit times range from 2 – 8 business days once your order has shipped. A business day is designated Monday thru Friday and does not include holidays. If you, or your facility, do not have a shipping dock we are more than happy to accommodate your needs.  
3. Additional options are available at additional costs including and not limited to call prior to Expedited delivery notification, residential delivery, lift gate at destination, and inside delivery. Please contact us at 877-225-1456 for assistance regarding additional shipping options. Any additional shipping costs incurred that were not previously agreed upon in writing with FiDUS Global will be charged to you, the consignee. 
4. All our products are shipped FOB Origin unless otherwise agreed upon or noted by FiDUS Global. Risk of loss and title for orders are transferred to you upon our delivery to the carrier. Please inspect your delivery immediately and thoroughly upon arrival for any damages that may have occurred during transit. All damages and/or shortages must be noted on the delivery receipt. Please refuse any and all shipments that are damaged. In the unfortunate event your order is damaged we will assist you as best we can and adhere to the NMFC’s (National Motor Freight Classification) laws as regulated by the US Government. 
5. Due to the wide range of products we offer we ship from multiple shipping points around the country and we use a variety of transportation methods. Shipping charges are calculated based on weight, size/pieces, origin zip code, and destination zip code. While a good amount of our products are eligible for UPS/FedEx there are also a lot of items that require shipment by truck due to their size and/or weight. We will pick the most economical method of transportation unless otherwise requested by you and agreed upon in writing by FiDUS Global.